FAQs

Q1: What is HAPPY SOUL?

A: HAPPY SOUL is a brand dedicated to providing 100% natural and organic products that enhance well-being and promote a sustainable lifestyle. Our range includes soy wax candles, eco-friendly LED bulbs, and more.

Q2: Where are your products made?

A: All our products are crafted with care in India, using the finest natural and organic ingredients sourced responsibly.

Ordering and Payment

Q3: How can I place an order?

A: You can place an order directly through our website by adding items to your cart and following the checkout process. If you need assistance, feel free to contact our customer service team.

Q4: What payment methods do you accept?

A: We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets like Paytm and Google Pay.

Q5: Can I modify or cancel my order?

A: Yes, you can modify or cancel your order within 24 hours of placing it. Please contact our customer service team for assistance.

Shipping and Delivery

Q6: Do you ship internationally?

A: Currently, we only ship within India. We are working towards offering international shipping in the near future.

Q7: How long will it take to receive my order?

A: Standard shipping typically takes 5-7 business days. If you choose express shipping, your order will be delivered within 2-3 business days.

Q8: How can I track my order?

A: Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on our website or the courier’s website.

Returns and Refunds

Q9: What is your return policy?

A: We offer a 30-day return policy for most of our products. Items must be returned in their original condition. Please refer to our Return and Refund Policy for detailed information.

Q10: How do I initiate a return or exchange?

A: To initiate a return or exchange, please contact our customer service team with your order details. We will guide you through the process.

Q11: When will I receive my refund?

A: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be credited to your original payment method.

Product Information

Q12: Are your products really 100% natural and organic?

A: Yes, we are committed to using only natural and organic ingredients in all our products. We believe in transparency and quality, ensuring that every product is safe and beneficial for you and the environment.

Q13: Are your candles non-toxic?

A: Absolutely. Our soy wax candles are made from natural soy wax and scented with pure essential oils, making them non-toxic and safe for use in any environment.

Customer Support

Q14: How can I contact your customer service?

A: You can reach our customer service team via email at [email protected] or call us at +91-9820051130. We are available Monday to Friday, from 9:00 AM to 6:00 PM IST.

Q15: Do you offer gift wrapping services?

A: Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout and choose from a variety of wrapping styles and messages.

If you have any other questions or need further assistance, please do not hesitate to Contact Us. We are here to help and ensure you have a pleasant shopping experience with HAPPY SOUL.

HAPPY SOUL – Spreading Love and Joy, Naturally.